BLANK PAGE unless I use /Index.php - Joomla! Forum - community, help and support


i attempted search forum "blank page" not sure if saw exact problem.
if missed it, apologize in advance!  point me right post.

i used rocket launcher install versatilityiii , went thru instructions carefully.
i hostgator , use cpanel , whm on shared host.

the install worked fine , templates worked after install.

in instructions there "post rocket launcher queries".

it says move files root when access http://www.yoursite.com enter joomla site.

i moved files , folders in directory "/public_html/joomla_rt_versatilityiii" "/public_html".

i edited configuration.php , changed absolute path, live site , cache path to:
$mosconfig_absolute_path = '/home/wcotnet/public_html';
$mosconfig_live_site = 'http://websitecottage.net';
$mosconfig_cachepath = '/home/wcotnet/public_html/cache';

now if enter browser "www.websitecottage.net/index.php" joomla website comes , works fine.

however, if enter "www.websitecottage.net" blank page.

am missing setting need change "www.websitecottage.net" bring joomla templates instead of blank page?

i appreicate time , in forum!  did ask on rockettheme forum no 1 has replied.  :'(

rick
columbus, ohio

this problem fixed hostgator support.  posting online chat here else can take advantage of solution:
=========================================================
jess: welcome hostgator, how may assist you?

rick: have joomla 1.13 installed in websitecottage.net. if enter "www.websitecottage.net" url, screen comes blank. if enter "www.websitecottage.net/index.php" joomla website comes fine. why ?
jess: have index page in folder set read index.php homepage via .htaccess file?
rick: new this. cannot answer question.
rick: not sure mean "index page"
jess: okay, default, main file reads homepage folder called index.html
jess: because yours index.php, may need additional line of text added
jess: check if may have few moments
rick: yes, please do. , let me know did can learn. thank you!
jess: sure :)
jess: okay
jess: right now, http://www.websitecottage.net/index.html
jess: blank page being read homepage
jess: why see blank page when going http://www.websitecottage.net
rick: ok
jess: it's reading blank index.html file default
rick: understand. somehow need direct "index.php"
jess: yes, i'm working on now.  if redirect folder index.php homepage, subdirectories automatically direct index.php
jess: might break other folders, i'm taking care of that
rick: you're good! :)
jess: thank :)
jess: unfortunate thing installation has picked index.php main file in main folder, have go next level , address issue indexes other folders first.
jess: take few minutes
rick: good! :)
jess: thank patience
jess: done
rick: not problem @ all!
jess: alright, check site @ websitecottage.net (if still loads white page, clear browser cache please, try again)
rick: perfect!!
jess: :)  let know basic step take when homepage doesn't seem sync
jess: if not see .htaccess file created in folder, create new text file , name .htaccess
jess: input following:
jess:
jess: directoryindex mainpagename.extension
jess: example, if main page index.php
jess: directoryindex index.php
jess: if it's fish.html
jess: directoryindex fish.html
jess: main thing remember, however, if make change in folder, subdirectories within use change, if subdirectory has different homepage, must go folder , make own .htaccess , update directoryindex filenamehere
jess: long story short, .htaccess file recursive.  changes made in folder's .htaccess file affect every folder within it.
rick: print out! can't tell how impressed hostgator's support !
jess: i'm impressed patience :)
rick: lol!
jess: thank allowing me time take care of properly
rick: great job!!
jess: normally, change require support ticket, able take care of today here, knew needs done , how achieve you.
jess: thank :) 
jess: if you're happy, i'm happy
rick: lol! happy> tell boss give raise!
jess: :)
rick: 1 other question...can turn off "register_globals"?
jess: yes, can creating php.ini text file , inputting following:
jess:
jess: register_globals = off
jess: since goes php.ini file, not recursive , file , setting must go every folder change needs made in.
jess: affect solely folder file in.
rick: ok can that! command not go .htaccess file? (just looking @ other documentation)
jess: need file placed every folder register_globals off whole site?
jess: double-check
jess: servers upgraded phpsuexec requires php.ini instead
rick: in joomla folder joomla backend resides guess
jess: i'll double check server make sure phpsuexec
jess: okay, great
jess: yes, php.ini file
jess: if put command .htaccess file, may end internal server error because phpsuexec doesn't seem work php_flag commands
rick: know stuff! need cell phone number.
jess: :)  you're welcome ask me anytime
jess: if i'm around, i'm happy help
rick: ok, thank time! oh..i can request thru chat?
jess: i've been here while , have learned ton.  can't everything, best try.  :)
jess: yes, definitely
jess: i'm around m-f during days
rick: ok, bunch!! got goosebumps on how support here!
rick: not take more of time. again! bye.
jess: :)  you're welcome
jess: happy holidays, rick

is great service or what??  ;d  ;d





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