document edits not printing

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afternoon all,

 

supporting user using acrobat 9.0 (standard / professional etc. unknown can found out) has received pdf attachment in email. when opens it, edits made previous user document show in document. when goes print it, preview not show edits, , if prints out, edits not print. not same documents receives, fine, , edits show in preview , print out correctly). created same user , therefore software. there 3 other users receive same email (they cc'd on same email) , have same symptoms. believed using same version of acrobat.

 

can put suggestion forward why ok, , others not?

just sure, when printing documents , markup being checked?



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