"Sorry, the file you are attempting to open cannot be opened by Digital Editions"

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i work company distributes e-books in pdf format using adobe content server. of our customers keep getting above error since upgraded acs4. i've looked @ technote, didn't answer question of why happens, since:

a) have upgraded acs4, yet our server seems still sending out ebx.etd files rather urllink.acsm.

b) doesn't happen time, unlike technote says; same ebx.etd file gives customer above error works fine when download e-book on separate computer.

 

so suppose question is, there other problem cause error message?

 

thanks in advance.



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