Help: Connect Pro Issues.

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hi, have couple issues i've noticed while monitoring courses run through connect pro.

 

1) while monitoring courses i've noticed participants audio drops occasionally.  drops happen after returning breakout sessions current work around has been have participants logout , return, once they've returned audio returns.  can resolve issue?

 

 

2) know users participants elevated presenters when transferred breakout rooms, once they've returned main room, return presenters giving them full access.    how can resolved..

 

 

3) during courses have instructor of course have support person monitoring courses, there way when instructor sent participants breaout sessions support person can browse rooms insure running properly.   (i know instructor can there way person can have access.

 

 

thanks in advance.

for 3)  need promote person presenter , able use above mentioned function



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